Frequently Asked Questions about E-Giving
Q - What is E-Giving?
A - E-Giving is short for electronic giving. It is an automatic transfer program which allows you to make contributions without writing checks. This can be done from anywhere 24 hours a day.
Q - What is the advantage of E-Giving?
A - It saves time! It saves work! It simplifies your life! You also help our church stabilize its budget.
Q - How much does electronic giving cost?
A - It costs you nothing and saves you time. The church pays nominal transaction fees. Credit and Debit cards involve a higher fee than savings or checking account transfers. Because of this, you may choose to give by your bank account to save additional costs for the church.
Q - How will my electronic contribution be automatically deducted from my account?
A - From the Giving section of our church’s website, you may log into the E-Giving site and select to give by either automatic withdrawal from your checking or savings account (ACH transfer) or by using your credit or debit card. We accept Mastercard, Visa, and Discover.
Q - The computer won’t let me make my donation by using my bank account….the only option is for credit or debit cards.
A - Go back to the main menu and choose “View the Authorization Agreement”. Read the agreement and check the box to agree. Once that is done, you will have access to the bank ACH donation area. Your bank may also have limited the ways you can donate.
Q – What if I only want to give on a monthly, quarterly, or annual basis?
A - You can choose these frequencies on your own when completing your E-Giving info on the site. You also have the option to have your automatic deductions run for only a certain period of time if you attend more than one organization through the year.
Q - When will my contribution be deducted from my account?
A - If your donation is scheduled on a Sunday, your donation will not be processed until the following business day. Credit or debit cards will take approximately 2 business days to initiate and clear. ACH transactions take approximately 4 business days to initiate and clear. You will receive an email when the donation is initiated and another email when the process is complete.
Q – How will E-Giving appear on my bank or credit/debit account statement?
A - All transactions will appear as E-Giving.
Q – What do I use when I do my taxes? Will I get a statement of everything I gave online?
A - You will receive a giving statement from our church with all your donation information (online and in person) on a quarterly basis. However, you may print out a statement from the E-Giving site for all transactions that were made online through E-Giving, using the time period you designate. This can be used for tax purposes.
Q – Can I look up all my donations online, even those that I gave while at church?
A - No. The only transactions you can view online are the ones that were completed online. Please contact Mary Hayes at our church office for complete donation information.
Q - Can anyone who works at the church see my bank or credit/debit account numbers?
A - No. No one at the church has access to your account/credit/debit card numbers.
Q - What do I do if I forget my username or password?
A - If you forget your password, click on the “forgot password” link and your password will be emailed to the address on file. If you have forgotten your username, click on the appropriate link. This will bring up an email message that goes straight to our church. Let the church know you have forgotten your username, and they can retrieve it based on your information. You may also email E-Giving at email@example.com.
Q – Without a cancelled check, how can I prove I made my contribution?
A - You have the option of printing or saving either the payment acknowledgement page, or the emailed acknowledgements. Our church also has proof of your donation. Any of these can prove your contribution.
Q – Is electronic giving risky?
A - Electronic giving involves significantly less risk than a check contribution. It cannot be lost, stolen or destroyed in the mail, and cannot be handled by as many people during processing. Many methods of reducing risk cannot be applied in a paper check environment, but are very effective in reducing any risk involved with an electronic transaction.
Q – What if I change bank accounts, or get a new credit or debit card?
A - Update the information from your Main Menu under the section View/Edit Member profile. You have the ability to change your personal information, payment information and edit any giving schedules. Do not create a new account; always edit your existing account.
Q – What if I try it and don’t like it?
A - You can cancel your automatic deductions anytime via your member profile.
First Baptist Church of Hilton Head Island is a growing community of faith that is committed to presenting the Lord Jesus Christ, through the Bible, so that people may come into our fellowship to love Him, to serve Him, and to share Him with all people.
We are glad you have found us and hope that you will take the time to discover the unique opportunities we have available to you here.
Discover more about opportunities to worship at FBCHHI. Find out more...
Discover ways to connect with the FBC family on Sunday as well as Wednesday nights. Find out more...
Discover Vacation Bible School. Click the Ministries tab above, then Children's Ministry, then Vacation Bible School.